Return Policy

At YUNO Londen, we do everything we can to keep our customers satisfied. However, it may happen that you wish to return a product. In this document, we clearly explain our return policy.

Conditions for Returns

You may only register a return after you have physically received the item.
Return shipping costs are fully borne by the customer, including any international shipping costs.
Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.
Trying on an item is allowed, but wearing it is not permitted.
Returning products that were intentionally ordered in multiple sizes with the intent to partially return them is not allowed.

Return Process

Register your return by emailing info@yunoleather.com within 30 days of receiving the item.

You will receive the return address of our supplier (located in China).

You return the item entirely at your own expense, including any shipping or customs costs.

We strongly recommend using a shipping method with track & trace.

Refunds

After the item has been received at the return address and the condition of the product has been approved, the purchase amount will be refunded within 14 days via the original payment method.

Liability

We are not responsible for lost packages if tracking shows that the item was delivered to the address provided by the customer.

If an incorrect address was provided, this is the responsibility of the customer.

Address errors must be reported within 24 hours after placing the order.

Shipping Protection (Optional Add On)

At checkout, you may choose to add our Delivery Guarantee (also shown as “Shipping Protection”) to your order for an additional fee. This is optional and can be removed before you complete payment.

This add on is designed to give you priority support and a simplified resolution if your parcel is affected by loss, damage, or theft during transit. This add on does not remove or limit any of your statutory consumer rights.

What it covers

If Delivery Guarantee is added to your order, we may cover one of the following issues during transit:

Damage in transit
If your item arrives damaged, we may offer a replacement, refund, or store credit after we review the evidence.
Lost in transit
If your parcel is confirmed as lost by the carrier, we may offer a replacement, refund, or store credit.
Marked delivered but not received or theft in transit
If tracking shows “delivered” but you did not receive the parcel, we may offer a replacement, refund, or store credit after we review the circumstances and evidence.

Claim time limits

To request coverage under Delivery Guarantee, you must contact us at info@yunoleather.com within the time limits below:

Damage in transit: within 36 hours after the tracking status shows “delivered”
Marked delivered but not received or theft: within 36 hours after the tracking status shows “delivered”
Lost in transit: within 10 days after the last tracking update, or within 10 days after the estimated delivery window ends, whichever is later

If you contact us outside these time limits, we may not be able to approve the claim.

What we need from you

To process a Delivery Guarantee claim, you must provide:

Your order number and full delivery address
Clear photos of the item and packaging (for damage claims)
Any relevant tracking information
For “delivered but not received” cases, you may be asked to confirm details such as safe place instructions, building reception logs, or a written statement. In some cases, we may request a police report number.

Exclusions

Delivery Guarantee does not cover:

Incorrect or incomplete delivery address provided by the customer
Address change requests made after dispatch
Delays that still result in successful delivery
Items that are used, worn, washed, altered, or damaged after delivery
Returns due to change of mind, sizing, or preference (these are handled under our standard returns policy)
Customs delays, import duties, or seizures outside our control

Resolution

If your claim is approved, the resolution will be decided by us in a reasonable manner and may include:

Replacement shipment
Refund to the original payment method
Store credit

We may refuse a claim if we reasonably believe the request is fraudulent or if required evidence is not provided.
Contact

For questions regarding returns, please contact us at:
info@yuno-london.com